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Contact us

We will respond to you as soon as possible

Contact us by phone

Call us at 877-789-6669 for questions about tap and ride, 24/7. Our Customer Service representatives can help you access your OMNY account, hear your trips and charges, manage your travel cards, and more.

TTY users can connect with us at 716-688-0108.

Contact us online

You can also use the form below to get help with issues or provide feedback. If you have an OMNY account, sign in and return to this page, and your contact information will already be populated. If you do not have an OMNY account, include your contact information in the form below. 

Visit the frequently asked questions page for answers to common questions about OMNY

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